Mid to late 2022 we were contacted to provide a quote to upgrade the phone system for a reginal business providing services to farms in the Western District of Victoria.
We lost this job to a national competitor with an office in Geelong. I can only assume this was based on price.
A few months later we were contacted by this business to urgently help them with getting their phone system working for their business as the previous installation, just a few months ago had not helped them achieve the outcome they desperately needed.
From our on site audit we found that the previous service provider had just sold some phones and a second internet service with 4G back up. This is as basic as it sounds, problem is, no thought went in to how the phones were going to work.
A desk phone was installed to the back office and connected via WiFi to the modem, modem location is in the main office 40m away with two corrugated tin walls between. It’s safe to say this didn’t provide for a great experience. The internet service with 4G backup was installed in the main office where there is no 4G signal! It was never going to work.
Key issues:
1- Poor internet reception in second office area.
2- Phone not working for days at a time or dropping out mid call, then unable to phone back.
3- Each time there was a power flick the phones would drop out and needed to be reset manually, bad luck if it was after hours or on a weekend and we didn’t know. Affected our business as people could not contact us. Some thought we had closed down.
4- Hard to contact service provider for help on basic issues.
WTCO Solution:
After conducting an on site audit, we provided recommendations and a solution to the businesses site specific needs.
This included extra cabling needed to properly service the back office with hard wired connections for phone & data.
Remove the 4G and second internet connection and consolidate onto the existing NBN internet.
Install our Connect You cloud hosted business phone system with full PBX features. Allowing us to program call flow for business hours, out of hours diverts and easy call handling for staff.
No need for manual re set on pawer outage with fail over to an external number (Mobile) the business is contactable all the time.
Our solution not only looks after the customer with correct infrastructure and system programming, They will be saving money in the long run with fewer unnecessary monthly service fees and more calls answered.
Client outcome & feedback
How do you feel the upgrade has changed business as a result?
We can operate as we should be able to. Easily transfer calls and know they are connecting.
How would you explain our services to someone who needs it?
Very informative when and time for installation. Good instruction on how to use, and feel
confident if any backup advice is needed – as yet none needed. Clear and informative phone
panel.
How likely are you to recommend us to a friend or colleague?
9 out of 10
What is the primary reason for your score?
Our satisfaction of the product and the process of installation, very efficient, very professional
and greatly appreciated.
Is there anything else you want to tell us?
Thank-you we are very happy.
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We will provide you with a roadmap to streamline your business communications.