What is it?
Why do I need one?
An Automated Attendant serves as an automated receptionist that answers the phone and provides a personalised message to callers. Callers press the number that corresponds with their selection and are directed accordingly.
Why do I need one?
Automated attendants also give your customers a professional image of you.
Especially if you have a sales, service or support area.
It allows your customers to be directed to the correct location and your staff know what the caller is needing based on their chosen option.
Example Use
Other than your normal business hours, Auto Attendants are great for lunch time if you have one receptionist answering the phone. Allow your callers to dial a direct extension number, leave a voicemail or divert to another number. This will just depend on your individual business needs.
After Hours
Play a message to call during business hours, leave a voicemail or divert to the out of hours contact.
Public Holidays
Use the attendant to notify customers if you are closed on public holidays.
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